Jon Bon’s Money

So six months ago I switched from TWC to AT&T. The service was ok, and the cost was about the same. ATT allowed you to DVR 4 shows at the same time, something TWC had not been able to do. They gave me the standard teaser 6 month rate. So I figured in six months I would call and threaten to cancel, or cancel for real and get a better rate.

The tiny step I forgot to think about was that you actually usually need to talk to a person to accomplish that goal.  Below is the email I was able to leave with AT&T after much gnashing of teeth.

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Terrible customer service:

I called two days in a row, dealt with that terrible automated voice, and then was given the privilege to wait on hold for 30 mins, even though the voice said the ‘heavy call volume’ would only take 10 mins. Is it a plan to keep people from canceling their service if they can’t even reach a CSR? Needless to say I spent most of the time searching your website for someone I could email, which I could not find. How do you not have an email address listed in boldface type on your main page? Finally the single thing that worked well was your chat function. I was able to talk with someone who gave me this webpage, not an actual email address. *(yeah still no email address, just a webpage to leave feedback, which was of course NOT on ATT.com)*  I also was given your “suggestion box’ which was terrible as well, it was limited to 140 characters really? Are you receiving these emails though a phone modem? Needless to say your entire customer service apparatus needs significant upgrading. How can you expect to help your customers if they cant even get a hold of you? I expect much better from a serious company like AT&T.

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And worst of all, I still did not get my bill taken care of! So far TWC was much more attentive to its customers. More to come!

Things I am a Huge Fan of.

 IRA’s

These are tax free earnings folks, your 401k is not. In your traditional 401k you don’t pay tax on the money initially, but do when you make distributions. The IRA on the other hand you pay tax up from, but don’t pay taxes on the earnings or distributions in the future. Tax free earnings, kind of a big deal!

Vanguard

I personally think they are the best brokerage house around. They are owned by their funds, and not traded on the NYSE. They needed no federal bailout money, and have the lowest fees in the industry.

Mint

Is the mother of all personal finance sites, it allows instant and accurate assessment of your financial picture at any point in time. It also can show you spending trends, graphs, and alerts of when bills come due.

Health Savings Account

These are great for young people that don’t visit the doctor often. My old heath insurance cost me $100 a month if I used it or not. Now it costs me $100 a month, but that money goes into an account that I own and can be used with a regular debit card towards any medical bill I choose. This money is interest bearing and tax free.

My Iphone

It’s expensive, it’s trendy, and it’s totally worth it!

I use all of these products; if you get a chance to do the same I would highly suggest it. You won’t be disappointed.

           The United States Post Office has been around for more then two hundred years, and I am sure it has served us well the past. I am not writing this to complain about the price of stamps or to bad mouth the postal service. I just don’t think the government should be in the business of providing such a service.

            The reason that the USPS is still around is because it is illegal for any other business to compete with them. You read correctly the USPS is alive and somewhat well today because of the government sponsored monopoly that they hold on first class mail. Those business class envelopes that you get your bills in every month by law can only be delivered by the USPS.

            Recently I went to the USPS to mail a book and waited 15 minutes in line. I expected this and was not thoroughly annoyed at the process. The lady at the front was nice, and courteous. The problem was that for some reason the post office closes at 5, and everyone was trying to get their mail in before it closed.

            A week later I had to mail something via Federal Express. I walked in, handed the lady my item, which she promptly dropped in an envelope and mailed. I was out the door in under a minute.  

            Now this could have been a coincidence, or I was just in a really good Fed Ex store on a really good day, but I doubt it.  Let us take a look at a little big of the financial history of the USPS, and ask yourself, would you buy stock in this company? This is the only company in the United States that is legally allowed to hold a Monopoly

           You might be saying that I am full it, and that the USPS is a wonderful organization employing hundreds of thousands of Americans. But let me ask you a question, do you enjoy going to the post office? How about the BMV? Perhaps taking a trip to the Social Security Office to brighten your day? Do you look forward to making visits to those places with all the smiling grouchy people? Or would you rather have your fingernails ripped off?

            My argument can be summed up in this: Government organizations are traditionally much worse at accomplishing their goals then their private counter parts. Most of the time the only reason we have such organizations is because privatizing the industry would just not make practical sense.

            We should remove the “Legal Monopoly” that the USPS enjoys and divest the federal government of delivering first class mail. Or simply allow the USPS to try to compete with Fed Ex and UPS. For some reason if we allowed that to happen I don’t think the USPS would be around very long at all……

 I have been having some professionals come in and do some work on my house. More specifically I have been working to add a bathroom in my basement. My house only has one, and I have ample space to add one in the basement. So I figured it would be a decent investment and a whole lot more convenient to have 2 full bathrooms.

So I had the plumber come in to do the waste plumbing, I was very happy with their work, and I felt the price was fair. I then had them come back a second time to do the supply plumbing, again I was happy with the quality of work, but price did not seam as fair this time.

My question was about the cost of the labor, which was approaching $500 for less then 3 hours of work. Backing up a little I had the plumbers come out on two consecutive days, the first day the came and simply told me that I needed to do a little more framing and then left to do service calls. The returned the second day spent 2.5 hours working and got the job done.

So I called.

Turns out they were charging me $120 for the 10 minutes that the guys were there, and did not do any work. I asked if she could remove the charge and she happily did. So I paid her on the spot for the services.

So I saved $120 on a 10 minute phone call. Which equal out to $120/10/60 = $720 an hour. Man am I glad I just did not cut them a check right then and there!

Moral of the story, don’t be afraid to call and ask! They worst they can say is no.

Maybe I should take my own advice when it comes to my Disagreement With Chase

            When I started college the better part of a decade ago all of my possessions that I needed to live on for one year fit into the back of an SUV. Now I would not even think about moving without a twenty foot box truck.

            As my income has grown so has my lifestyle, and I have the stuff to prove it! Some of us are a lot worse then others about accumulating possessions. I know people that will keep just about anything because the might need it someday. Recently there are a few things that I have wanted but did not buy them just for the fact that they would be one more thing I would have to move. God forbid how much stuff I will have if I buy a house.

            I was thinking about how much value people put on their possessions and I came up with the following equation.

Things > Stuff > Junk > Trash

“I have a few Things to bring over”

“I have to move my Stuff in”

“What should I do with this Junk”

“It’s just some Trash”

            So when you do your spring cleaning (if you don’t you should!) take a look at some of you possessions and ask yourself is it a Thing, your stuff, some junk, or just trash. If it is one of the last two seriously consider throwing it away, having a garage sale or donating it to your local goodwill store.

            It is JonBon’s Money birthday. Ok so maybe I am a few days late, it’s a website so it wont be offended that I am a little belated

            Looking back it has been one heck of a year for my money, and I am sure your money as well. If you owned stocks a year ago, they were probably trading at about double of what they are now, you still had a realistic shot at selling your house, and you did not know who Bernie Madoff was.

            Now of course things are very different.  We are experience one of the worst recessions since WWII. One thing to remember what goes down, must come up.

            If you’re willing to accept a little risk, and don’t need the cash for at least a few years it has to be the perfect time to invest in stocks. Buy low sell high right? Well everything is half off! It’s a buy one get one free sale at the New York Stock Exchange! If you could get a $1000 TV for 500 bucks would you buy it? I would.