Jon Bon’s Money

So I am pissed off at Chase, we are having a bit of a disagreement.  

  Here is my message to Chase:  

I was setting up direct deposit to make my credit card payment and I omitted a digit. I corrected the situation right away and sent you the money again with the correct banking information. Please remove the fee due to a simple typo.

 Thank you

 -JonBon

Chase Response:

 Dear Jon,

My name is Diana, we understand your concerns regarding the return check fee on your account.

 A returned check fee is charged whenever your bank does not honor the check that you gave us to pay on your account. This can occur for a number of reasons. Please contact your bank for details regarding your check.

 This fee was assessed to your account because your payment was returned to us unpaid by your financial institution. It is a valid fee and will remain on your account.

 Thank you,

Diana

JonBon’s Rebuttal:

 Diana

Like I said before I made a typo and entered the wrong number for my account number or routing number. Of course the payment was not honored by the bank, it was not my account. I was attempting to make payments electronically which I am sure for Chase is less expensive then processing a paper check every month. I realize that it is a valid charge, but I think it is unreasonable to charge $39 for a typeo. Please remove the charge.

-JonBon

Chase Response:

 Dear Jon,

 Thank you for providing me with the opportunity to assist you today, regarding the returned payment fee.

 We previously reviewed your account and explained why we could not make the adjustment you requested. Even though you have informed us that this was a typo, the typo was not a bank error. We regret that we are unable to take further action regarding the returned payment fee reflected on your current activity.

 At this point I realize they are not going to be nice, and that I am going to have to be a little more forceful.

So I contacted the BBB, BRING IT ON CHASE!

Mrs. Newton

 I am sorry to hear that you are unwilling to fulfill my request to refund the unreasonable charges. You have left me no choice but to file a complaint with the Better Business Bureau. The complaint number is 83**** and has been filed to the BBB of Metropolitan New York.

 Thank you for your time.

 Respectfully

-JonBon

More to come kids!!